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In today's plugged-in world, we know there are few times you'll be without internet access. But when a natural disaster strikes, or your friend uses all your data watching cat videos, you can still access your accounts through telephone banking.

  • Fast, free, simple convenience for Parkside members
  • Access to your credit union only a phone call away
  • Perfect for times when a computer or branch isn't nearby
  • Access account information 24/7 via any touch-tone phone (including your cell phone):
    • Calculate or make a loan payment
    • Check account balances
    • See if checks have cleared
    • Transfer funds between accounts
    • Request a check to be mailed to your address
    • Get your loan payoff amount
    • And more!

Step-By-Step

  1. Contact the credit union to activate your account for this service.
  2. Using your touch-tone phone, call 866.554.1584.
  3. You will be asked to enter your member number. Then press the # key. Next you will be prompted to enter your PIN followed by the # key. 
  4. From this point, the procedure will vary based on the transaction you wish to complete.
  5. When you have finished your transaction, simply end the call.

Tips

  • Press the # key when asked. This signals CU*Talk to act upon your entry.
  • Keep your PIN number confidential. This protects your privacy and keeps others from gaining access to your accounts.
  • When entering dollar amounts, decimals are not required. For example, you would enter $25.00 as 2500.
  • Be extra careful when entering your PIN and member number. Entering a PIN incorrectly three times will disable access to that account through telephone banking. If this happens, contact the credit union for reactivation.

Menu Options

Main Menu

1 – Account inquiries, including balances and a list of recent transactions

2 – Perform money transactions, including transfers

3 – Hear current CU rates or calculate estimated loan payments

4 – Change your telephone banking PIN

5 – Change to a different member number

6 – Other CU services, including location and hours

8 – Repeat this menu

9 – End the call

0 – Hear the tutorial (Press 1 to be connected to a credit union associate when prompted)

Common Extensions

Savings: 000

Checking: 003

Holiday Club: 009

Money Market: 111

Certificate and loan codes are printed on your statement.