FAQs -- Parkside Services and COVID-19

Published: 04/20/2020

Which Parkside branches are currently open?

Parkside’s Livonia and Westland drive thrus are currently open. We will continue to monitor and update our branch locations and service offerings as the COVID-19 situation evolves. We will be providing frequent updates via ParksideCU.org as well as our Facebook page. Also watch your inbox for updates sent via email. If you have recently changed your email address, please be sure to notify Parkside.

What time is Parkside’s Contact Center open?

Our Member Service Representatives are here to help during Parkside’s regular business hours:

Monday, Tuesday, Thursday, Friday: 9am – 5pm

Wednesday: 10am – 5pm

Saturday: 9am – 1pm

How can I make a deposit when the Parkside branch lobbies are closed?

You can deposit cash or checks via our Livonia or Westland ATMs at any time, or at our Livonia and Westland drive thrus during regular business hours. Business hours are as follows:

Monday, Tuesday, Thursday, Friday: 9am – 5pm

Wednesday: 10am – 5pm

Saturday: 9am – 1pm

Also, if you have a smartphone or tablet, you can deposit a check via our mobile app just by taking a picture of it.

How do I make a withdrawal from my checking/savings account when the Parkside branch lobbies are closed?

  • Parkside’s Livonia and Westland drive thrus are open during our regular business hours.
  • CO-OP ATM Network. You can search for a CO-OP location nearest you:
    • Online – By address, city and state, or zip code 
    • Text – Send a street address or zip code or "City State" to 692667 (my coop) to find the closest locations
    • Call – 1-888-SITE-CO-OP for locations.
  • Xtend Shared Branch Network. Click here to locate an Xtend Shared Branch near you.

And don’t forget…some stores also allow for fee-free point of sale withdrawals. Just be sure to confirm that charges will not apply prior to making the withdrawal.

You can also reduce the need for cash by using your debit or credit card for purchases. If you do have an active debit/credit card, we encourage you to take advantage of the Manage My Cards and Transaction Alerts features within our mobile app. See below for details.  


This feature allows you to “turn off/on” your debit/credit cards via your mobile app, giving you more control over when the card is available for use, limiting the window of opportunity for fraudulent or unauthorized use.


This feature allows you to activate a push notification on your debit/credit cards so that you are notified each time your card is being used.

What is mobile deposit and am I eligible to use it?

Mobile deposit is a secure and convenient service via our mobile app that allows you to deposit a check into your account by taking a photo of it with your smartphone or tablet. Simply open Parkside’s mobile app, go to the MOVE MONEY option, click DEPOSIT CHECK, and then follow the directions provided.

You're eligible to use mobile deposit if you have been a member for a minimum of 90 days and have an established account history in good standing. Additional restrictions may apply. Please call 734.525.0700 if you need assistance.

Where can I download Parkside’s mobile app?

Parkside’s mobile app allows members to easily deposit checks, transfer funds, view account balances and pending transactions, and pay bills using a mobile device. You can keep your account information secure with various login options, including facial and voice recognition, touch, and PIN. Just go to Google Play or the Apple App store and search for Parkside Credit Union.

How do I sign up for Online Banking?

Please give us a call at 734.525.0700 and our Member Service Representatives will help set you up.

How can I make my loan payment?

The quickest way to make your loan payment is via Online Banking. From your Accounts page, click on your loan and then transfer funds from your checking or savings account to pay it. If you’re not able to make a payment online, please give us a call at 734.525.0700 during business hours and we’ll be happy to help.

How can I make a wire transfer?

Please call 734.525.0700 to speak with a Member Service Representative or visit our Livonia and Westland drive thrus to initiate the process. Please note that a wire transfer will require a signature as well as a verified ID.

Can I still apply for a loan or a mortgage?

Yes! Please give us a call or visit ParksideCU.org for details and to apply.

What should I do if I am unable to make next month's credit card or loan payment?

In an effort to help ease the financial burden being felt by many during this challenging time, Parkside is waiving the April payment for credit cards as well as the April and May loan payments for other eligible loans. (Please note that finance charges will continue to accrue.) Click here to view details and list of eligible loans.

Parkside is ready to support those who are facing financial hardship due to a change in circumstances such as loss of employment or illness. If you need assistance, please call us at 734.525.0700 to discuss options. While many things are uncertain today, you can have confidence that we are here, ready and able, to serve your needs to the best of our ability.

How do I get a new debit card?

If you are in need of a new debit card, please call Parkside’s Contact Center at 734.525.0700. Cards usually arrive within five to seven business days, but can be rushed for a fee.

Someone claiming to represent Parkside called/emailed/texted me requesting some information. What should I do?

If you receive a phone call claiming to be from Parkside and have reason to believe that it may not be legitimate, please hang up and contact us immediately at 734.525.0700. If you believe you have received a fraudulent email or text that claims to be from us, please delete the email or text immediately and do not click any links or reply to the email or text.

Most importantly, be sure to monitor your account and call us right away if you notice any unusual activity.

Please click here for additional information about common scams and the security measures that Parkside enforces in order to keep your information safe. 

What safety measures are you taking to keep members and employees healthy?

The safety of our members and employees is of crucial concern, and our branches and work areas are being thoroughly cleaned throughout the day. Staff have been directed to practice social distancing at all times, and to wash and sanitize their hands regularly as they work. Employees have also been provided gloves and masks to use at their discretion.

What can I do to help during the COVID-19 outbreak?

In addition to following CDC guidelines and state mandates, please consider making your loan payments if you have the income and funds to do so. Your efforts to meet your financial obligations is imperative and better allows us to support those who need assistance during this time.

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