Fraud Notification Enhancements Coming

Fraud Notification – New Automated Assistant

CO-OP Financial Services, Parkside’s debit and credit card processor, has announced enhancements to member notification efforts for suspected debit and credit card fraud cases.

Beginning soon, CO-OP will introduce “Jill”, an automated assistant, which will begin making outbound calls for suspected fraud cases. Because the use of the automated assistant will be gradual, there will be a combination of support provided by Jill and CO-OP live agents for making outbound calls throughout the month of June and early July.

Please be aware that you may receive a call from the Jill automated assistant attempting to verify recent activity on your debit and/or credit cards from Parkside.

If you have any questions about these enhancements, please contact a Parkside representative.

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